You can overcome failures April 30, 2011Posted by aglakadam in aglakadam, EQ, Inspirational Story, Management, Motivation.
Tags: aglakadam, excuse, failure, inspiration, lesson, life, Management, Motivation, success, win, win-win, winner
F-A-I-L-U-R-E should be taken as a good omen, its when you fail you know the improvement areas for success. Failure is in-fact a ladder to SUCCESS. Failure breeds success more than anything else in the universe. The only and mandatory requirement to be successful in life is to bear an indomitable spirit and an unshakable will to win. If you possess these, you are bound to be successful.
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What are you selling today? October 5, 2010Posted by aglakadam in aglakadam, EQ, Fun Reading, Inspirational Story, Management.
This article published in Central Chronicle : http://bit.ly/dgLKhx
One evening I was returning home after a hectic day schedule when my car wizzed past a fruit vendor. I suddenly remembered my daughter had demanded fruits early morning. I stopped, wriggled back in the traffic and straight way went to the apple basket. After sorting a few apples I asked the fruit vendor to pack & parcel 2 kg apple for me. While in the process of weighing the apples, the fruit vendor asked me to take out two apples which I had selected and suggested to be replaced by two new apples from the basket. I asked him the reason for this change. He said “Sahab isme andar se keeda hai” ( these two apples are rotten inside). Probably with his experience as a fruit vendor he knew to judge the apple content from the outward skin colour & appearance of the fruit.
By all means this was a great gesture by the fruit vendor Sunil. What if the apple perished from inside had been given to my daughter n school tiffin! Even if she discovered the perish while eating and decided not to eat it further, she would be left without adequate tiffin for the day in her school. In any case the fruit vendor will actually incur loss by not being able to sell perished apples at the end of the day! He could have very well managed to let go off the two rotten apples and reduce his sales damage! Neither I was a regular customer at that fruit vendor stall that he should have bothered to care about me! I was totally zapped at the honesty of the fruit vendor & I could not resist asking him the reason why he did so? The answer which he gave me was quite revealing and enlightening.
He said : We are in the business of selling edible fruits ( not just fruits). At home when the fruit purchased by the customer is not found suitable to be eaten the complete family will curse me. Not only this much they will never ever purchase any fruit from my shop. They may also brand me a cheap retailer. Even if it is a natures process to rot the fruit plum after some time, the customer will not blame God, they will charge me! I know this. Hence I always try to ensure that my customers get the right fruit. It’s the same for my regular customers as well as one time customer. I do not differentiate from customer to customer in quality. Yes for regular buyers I offer a price discount, that’s for sure.
I was pretty satisfied with the reply & I had all adorations for the fruit vendor. No wonder the fruit seller had grown from our wheel trolley based fruit seller to decent fruit shop owner in a few months. There was still one part of the query unanswered – what does he do with the semi perished / rotten fruits!
This was his reply : We as well purchase the fruits from some one else sir! See there is a supply chain in this business. I segregate the unsalable goods, quantify it and have worked out a discount formulae against this demurrage from the supplier. In my next purchase I get this price discount adjusted by the whole seller. The bunch of unusable fruits is then segregated into partially usable, so –so and absolute dirt. The absolute dirt is chucked into the municipality waste bin, the so so ones are offered to the wandering birds & animals & the partially eatable’s are chopped off the rot & distributed free of cost to the poor and the beggars.
What a policy, what an amazing vision! Never knew so much of a thought process goes behind the working of a fruit vendor! I learned that business is done from the heart not just by the head. One has to involve in the complete process of the business only then will he/she be successful. I have since then been a regular customer for that fruit vendor and also have recommended many to only stop at that particular vendors shop! A dedicated & loyal customer now!
In our corporate world as well we have seen many such similar parlances. Few months back Nokia had called back a particular batch of mobile batteries. As per one recent news, South Korian major Hyundai Motor has called back almost 140000 Sonata Sedans (of 2011 model) from the US markets for the reasons of steering fitment issues. As per the news, Hyundai in an email statement said that it was acting voluntarily to ensure customer safety. It said that it knew of a fewer than 10 vehicles with improper steering fitment and that no accident had yet occurred due to this.
Business strategist’s predict that the damage caused to the company’s reputation for the incorrect product in the market will be grossly covered up by the companies’ intentions to ensure customer safety. After all they are not just in the business of selling cars, they are actually selling safety on roads!
Business is business, be it a local fruit vendor or an international car major. The marketers and the business persons have to realize what product or service they are actually selling in the market? A tooth paste company can claim it is selling a tooth paste branded into various colors & forms! No they are actually selling a belief that by using their product the customer will be sure of healthy tooth! A soap company is not just selling soap, it is selling a hygiene, a watch company may not just be selling a time piece, it may be selling time discipline to some one, a medicine shop is not selling medicines, it is selling health, an apparel company may not be selling shirts or trousers only, its selling comfort and confidence, so on and so forth for any product or service that is made available in the business place!
If you are an employee of a company you are selling proper reporting, proper systems, correct documentation, right information, proper processes to your management! If you are a decision maker, your may be selling justice and need fulfillment to the deserving. Each one of is selling something some thing, some where today; it may be in cash or in kind! Its important to actually understand what business we are into and this realization will decide our success or failure. So what are you selling today?
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A BIT of HABIT – Taking Notes Improves Performance August 10, 2010Posted by aglakadam in Career News And updates, EQ, Life and all, Management.
Tags: attention, notes
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One of my ex boss liked me as a subordinate only because of my habit of taking notes. More than a decade back while I was working with an organization in Pune my immediate superior used to like me a lot & publicly applaud that he liked my habit of taking notes of all that he spoke in the meeting. I took notes not only of all what he said in the meeting but of all what I said and a brief of most of what was said by the others in the meeting hall. Even in a one to one meeting I used to take notes and this habit continues even today.
In today’s world taking notes is only the prerogative of either the students or the secretary! Apart from these two we can not see anyone else taking notes (of course I exclude the press journalists here!). My recommendation to all young managers & professionals is that one should get into the habit of taking notes. This habit shall come very handy for all of you in your career progress.
When you take notes the first and the most prominent benefit is that important data is not lost. As per one survey an average mind encounters more than 100000 thought stimulus every day. In such a cluttered mind space it will be expecting too much from our mind to store, remember & recall elementary data! Also this tends to reduce the efficiency of brain a la the cookies in the computer system!
When we take notes we ensure that the date and timing of the event is recorded. In the event one has to recall dates referring to any important event of the past the notes diary can come handy. Refer to this diary and you instantly recall the events not only in brief but also in elaborate context. The catch here is to use a date diary and not just a note pad!
The habit of taking notes also helps us to act. What has been written down in our diary gets reminded repeatedly and the chances are that we do not skip on action. Overall performance on an individual increases when notes are recorded. Check with a few of the successful professionals in your social sphere, be it a principle or businessman if they take notes. I am sure majority would respond in affirmative.
However when I suggest to take notes I do not mean to take down the complete lecture of the speech given by your boss.. Nope. Taking important notes is also an art one should learn. In school we were taught to create brief synopsis of a lengthy lesson. Short notes has been taught to us right at the stage of primary schooling. Taking notes in the business sphere is just an application of this lesson.
What is required is to identify the keywords in every sentence. This keyword should be enough for one to recall the complete sentence. When your boss or the client speaks in front of you, you should be in a position to smartly scribble the keywords of the communication without loosing the eye contact. If you loose the eye contact you will loose the other persons interest and attraction. The notes has to be neat & concise. After the discussion is over immediately refer to the notes taken and in case any word has been sketched illegible – set it right then and there itself, lest you tend to forget or misinterpret in future.
I have observed one more benefit of taking notes, when you take notes you make the person on the other side feel important. Moreover he knows he needs to talk absolutely sense not just beat about the bush! All this ensures quality & content in the communication. You finish up the key issues fast and wastage of time is also avoided.
Overall it is indeed a good habit for all of us to take notes. Try it once and see the impact, I am sure you will get into this fruitful habit. Remember HABIT once formed is difficult to loose… you give away H, A BIT remains, you loose A, BIT of it remains, let go off the B .. “IT” still remains!
Mouse beats Cat .. Students Suffer November 30, 2009Posted by aglakadam in career guidance and counselling, Career News And updates, CAT, EQ.
Tags: career, CAT, common, prepare, test, time
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Last two days I have been observing the happenings in the world of education and careers. Thousands and lacks of career aspirants putting ahead their next step ( aglakadam ) into the CAT trap.. just to find that, for a change, this ime the Mouse has trapped the Cat …
Well this now looks a as an issue more serious than just a technical bug.. an examination f the international stature being conducted across the globe for admissions to an institute which is identified to churn out the Best of the best human resource to the industry.. could not even manage an entrance test… Is Technology so unmanageable in today’s world of hi tech revolution?
Or is this the out sourcing which is the culprit! but then an institute of the stature of IIM is only expected to outsource such critical function into a highly reputed and well trained & safe hands .. well Prometrics is a name of repute.. but is it that they were over confidant and did underestimate the technical challenges in the process..
Whatever may be the issue, this flaw of CAT examination mismanagement has highlighted a few thoughts :
1. Utter failure of a MANAGEMENT institute of world repute to MANAGE entrance examination! जिसकी एंट्रंस ऐसी हो, आगे क्या होगा (Jiski Entrance aisi ho, age kya hoga)?
2. Total lack of planning, no rehearsal before actual execution!
3. Failure of Outsourcing model in conducting online examinations!
4. Failure of antivirus protection systems, how safe are our websites?
Whatever may the reasons, the losers are the serious students who intended to appear for the CAT examination.. as is well known that this test is not just the test of your IQ & subject knowledge it as well tests you EQ… one needs to be well prepared, more than well studied to take on the tests.. I have seen students into the process of mental make over just before CAT examination dates .. they all will have to redo their efforts .. A few such students have their academic calendar’s ahead and some had even booked travel reservations for successive dates .. those from small cities and towns…
Is the IIM listening to the problems faced by such students?
Ajit Varwandkar / http://www.aglakadam.com // 30.11.2009